Prism

Refund policy

14 days, no questions asked. If Prism Pro isn't what you needed, you get your money back.

Last updated 28 August 2026

The policy

Within 14 days of purchase: full refund, no questions asked. Telling us why is welcome and helps us improve, but it is never required.
After 14 days: email us anyway. If something on our side let you down — the app failed on a legitimate file, or the licence key didn't work — we will make it right regardless of the date.

How to ask

Email support@prismreview.app from the address you purchased with (or include your receipt).
That's it. We confirm the refund by reply, usually within one business day.

What happens next

The refund is processed by Stripe (our payment processor and merchant of record) to your original payment method. Banks typically post it within 5–10 business days.
Your licence key is deactivated on our side of the ledger — we ask that you stop using Pro features and delete the key.
Because Prism never uploads your data, there is nothing of yours for us to delete — your files never left your machine in the first place.

Your statutory rights

This policy is in addition to, and does not limit, any rights you have under consumer law in your country — including the Australian Consumer Law and equivalent UK/EU protections.

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